FREQUENTLY ASKED QUESTIONS (FAQs)

PickMyCarBrain is a professional service created to assist automotive consumers with their next vehicle purchase or lease journey. Our experienced subject matter experts work for you the consumer helping to even the playing field with automotive dealers and retailers. PickMyCarBrain understands their business practices and processes and as a result can navigate automotive consumers through from start to finish. We provide pertinent, and accurate information to our clients making their automotive experience more efficient, surprise free, and ultimately more satisfying. Reduce the stress and hassle often associated with the purchase or lease of your next vehicle when you choose to work with PickMyCarBrain in your corner when shopping for your next vehicle.  

Any individual 18 years old older in the United States who is in the market for a new or used vehicle. Basically, automotive consumers who want to balance the scales by using a neutral third-party subject matter expert that works on their behalf. PickMyCarBrain can be your go to for consumer automotive questions that can save both money and headache. Additionally, we can help automotive consumers on the opposite side of the equation with exiting their vehicle through a sale, trade, or other means. 

Technically you don’t need the help of PickMyCarBrain with the purchase or lease of your next vehicle. But bear in mind the typical length of ownership is now over eight years for a new vehicle and trending towards eight and a half. Moreover, the average new vehicle transaction price is essentially $48,000. Considering these two factors illustrating the significant commitment of time and money involved for an automotive consumer why would you not? PickMyCarBrain can help ensure you find a vehicle that meets your needs, potentially save you money, and certainly increase the transparency surrounding the entire purchase or lease experience. For a nominal charge improve your peace of mind by reducing the anxiety often associated with finding your next vehicle.

The PickMyCarBrain service at its core consists of a personalized questions and answers session with an automotive industry subject matter expert. Consumers can get their automotive questions answered by a professional third party neutral to the vehicle transaction. PickMyCarBrain works for you the automotive consumer as opposed to the dealer, retailer, or independent who needs you to buy or lease a vehicle. To best use session time and optimize value for our clients we follow a soft outline that has proven effective. Regardless, session time is a live event between two individuals and as a result should be fluid and dynamic for best results. Standard session communication is conducted via telephone for a set period. 

PickMyCarBrain may utilize a pre-session survey to collect both general and specific information relating to the client’s situation. While survey response is not mandatory it is encouraged because it will make session time more efficient. 

PickMyCarBrain protects customer information in a variety of ways. During customer transactions, data is protected using 128-bit Secure Socket Layer (SSL) encryption supplied by Verisign. Once stored on our server, data is secured using state-of-the-art firewall protection provided and as well as monitored, preventing unauthorized access to sensitive information. In some cases, the "lock" icon may not appear on your web browser. To verify that a page is secure, you can right-click with your mouse from within the page and select "properties" to see encryption details for the page you are viewing.

PickMyCarBrain has taken precautions to protect your credit card information both during and after financial transactions. 128-bit SSL encryption protects the information during processing, and a state-of-the-art firewall protects information on our server. For credit card processing, PickMyCarBrain utilizes the services of Verisign, Inc., the industry standard widely recognized for providing solutions for secure online payment processing with various web clients.

Our website is updated on an as needed basis to stay on top of new trends, products, and/or services that may prove valuable to PickMyCarBrain users and clients alike. Regardless, do not overlook our strength at PickMyCarBrain, the dynamic personal session with an industry expert who will be able to address essentially any pertinent automotive question.

No, unfortunately PickMyCarBrain is only servicing the United States market now. However, we plan to expand internationally and please check back as we announce future expansion plans.   

It is easy and quick to schedule a standard session with PickMyCarBrain. Go to our website and click any of the scheduling links provided to check our availability. Once you find an available day and time that works for you simply click as instructed online. Full payment is required to officially schedule your standard PickMyCarBrain session. A pre-session survey may be used to collect both general and specific information relating to the client’s situation. Survey response is not mandatory; however, it is encouraged because it will make session time more efficient when applicable.   

Currently PickMyCarBrain charges $100.00 for a single standard session. A standard session consists of a live phone call with automotive expert who will address your concerns and field your questions. A standard session is scheduled for a duration not to exceed 15 minutes. Payment in full is required to officially schedule a session. Specials and discounts may be available periodically with specific pricing details including when offered.  

A standard session begins with PickMyCarBrain reaching out to you via telephone using the phone number provided during registration. After confirming we have the correct individual on the call it is time for the question-and-answer session. Session dialogue can be guided in several directions using different approaches. In some instances, clients prefer to focus on a high ration of questions and answers per the allotted call duration. Whereas in others they request more of an overview of the consumer automotive process as opposed to many direct or specific questions. Sometimes client sessions focus on only one or two specific items, and this approach is often utilized on items that are either complicated, expensive, or both. Regardless, PickMyCarBrain will do our best to tailor the session to what best meets the needs of our client.

Also, a pre-session survey to collect both general and specific information relating to the client’s situation may be utilized. Responding to the is not mandatory, however PickMyCarBrain urges you to do so because it will make better use of session time. 

First and foremost, PickMyCarBrain not being able to field an automotive industry related question appropriately or well will be the exception as opposed to the rule with our experience and knowledge base. Regardless, things can change due to various factors including consumer sentiment, legalities, and/or technology to name just a few. As a result, the situation can arise when we either don’t have a clear and/or complete answer that we feel comfortable in sharing and putting our reputation behind. When this occurs, we contact our research department and use our resources to find the best answer possible. We will then get back to our client in a timely fashion with the information requested.  

Yes, a single session or multiple follow-up sessions may be scheduled only limited by availability. Note that PickMyCarBrain will make every reasonable effort to accommodate follow-up sessions in a timely fashion because we understand our new client may require attention resulting from an in-process vehicle transaction. All reasonable efforts will also be made to direct follow-up sessions to the same PickMyCarBrain representative, but unfortunately this cannot be guaranteed.

No, PickMyCarBrain does not receive compensation from automotive dealerships and/or retailers. PickMyCarBrain works solely for our clients who are automotive consumers with no conflicts of interest. You can count on us to provide you the automotive consumer with accurate and valuable information permitting you to purchase or lease your next vehicle with confidence and peace of mind. 

Yes, you can save money when using PickMyCarBrain and it can be significant. However, we make no promises about saving money. Instead, we focus on the overall automotive purchase or lease experience and understand that there are multiple ways we can provide value to our clients. Consider the value derived from entering your next vehicle transaction knowing what to do and what not to do to best meet your needs as an automotive consumer. There is also the potential to make similar money go further through customer use case analysis and education efforts. 

Depending on one’s definition or at least application of the word bias it plays into how this question should be addressed. First, PickMyCarBrain strives to share information that is based on facts and data as opposed to less objective methods and most of the time we successfully meet or exceed that standard. That said, yes PickMyCarBrain is a good source for unbiased information for automotive consumers seeking out their next vehicle. 

However, our retail automotive experience gets in the way sometimes when coupled with our automotive knowledge base potentially creating favoritism with our recommendations and conclusions. Perhaps this also fits the definition or maybe it doesn’t? For instance, PickMyCarBrain believes that a significantly larger percentage of automotive consumers should consider leasing as a vehicle financing alternative. We have arrived at this conclusion for a multitude of reasons based on a combination of our opinions and data. That said, PickMyCarBrain takes the position of trying to offer the best information to our clients to optimize their vehicle transaction, rather than strive to be completely bias free.  

Yes, a refund is a possibility under certain circumstances. Please see our “Guarantee” and/or “Terms and Conditions” for more information concerning refunds and credits.

Yes, PickMyCarBrain can help with all methods of vehicle transactions. Our team has extensive knowledge and experience with all types of financing including leasing. We know the ins and outs of vehicle financing through banks, credit unions, and captives alike. That is what to look for and what to avoid when in the market for your next vehicle. 

Yes. In fact, we strongly encourage those new to purchasing or leasing a vehicle to use our service. First timers typically fall into one of two categories. One is those, that who are genuinely new to the process and have no experience in the consumer automotive space directly or otherwise. Second, are those who have been provided with information by acquaintances, family, and/or friends that may or may not be accurate or helpful. Regardless of what group you fit into we can help you navigate the consumer automotive process. 

Yes, PickMyCarBrain can assist you if you have had credit problems in the past. However, our help may or may not equate to our client getting their first choice of vehicle or a vehicle whatsoever based on the severity of their credit problems. Various factors will be considered including the duration of time since any problems have occurred, stability in both residence and employment, and debt to income ratios. Additional stipulations may apply that do not apply for prime borrowers and stricter loan equity requirements will often be enforced.

Our primary objective is to address the questions and concerns of our client, an automotive consumer, surrounding the purchase or lease of their next vehicle. Ultimately, we provide peace of mind that stems from both our knowledge base as well as our third-party position in any vehicle transaction. PickMyCarBrain user questions are often process driven in nature regarding what to expect and how to prepare for the purchase or lease of their next vehicle. Pricing is also discussed in most cases, and we understand that many factors contribute to how vehicles are priced, especially in dynamic markets.  

Positive and favorable. Consider that the team at PickMyCarBrain is heavily compromised of former dealership staff with many years of sales experience. They understand that professionalism is paramount in an already challenging retail automotive environment that continues to shed dated stereotypes. We believe transparency and respect should go both directions in an automotive transaction. 

When it comes to back-end products in general, PickMyCarBrain has an overall positive view. In many cases these additional products add significant value for the automotive consumer. Value is the keyword when it comes to these extra offerings. Ancillary products and services should be available at a fair price and any applicable coverage limitations need to be transparent. 

No. Even though PickMyCarBrain takes a pro dealership stance overall we believe that doing so could reasonably be perceived as a conflict of interest by our users and clients alike. After all, we represent the interests of the automotive consumer as opposed to the dealership. Regardless, it is our objective to establish positive relationships with many dealerships and automotive retailers who do business correctly benefitting our mutual customer base.  

Please direct dealership correspondence should be directed via email to DEALER@PickMyCarBrain.com. Be sure to include the following information with your inquiry:  

1.  Dealership or dealer group name.

2.  Contact person first and last name.

3.  Best contact phone number.

4.  General reason for inquiry.

5.  Any other information pertinent or relevant to the correspondence.  

Please email PickMyCarBrain support using the following email address:  support@PickMyCarBrain.com. Thank you for using PickMyCarBrain and we look forward to responding to your inquiry in a timely fashion.

Go to the account Login area and click on the Forgot Password link. Next enter the email address that you used to register with PickMyCarBrain. Then click the Reset Password link that will send you an email for obtaining your new password.  From the PickMyCarBrain password reset email you will need to enter your new password following the security requirements. Lastly, login into the PickMyCarBrain website using your username and newly reset password. 

Please email PickMyCarBrain support using the following email address:  support@PickMyCarBrain.com. Thank you for notifying us of content and/or system related issues to allow us to better serve both our users and clients.